FAQs

What does Home Healthcare do?

We provide trained nurses who are registered with the Nursing and Midwifery Council to look after clients in their own homes.

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Are all your staff trained?

We employ a mixture of nurses and carers. Our nurses are professionally qualified and also work in hospitals, hospices and nursing homes. Our carers are trained or training to gain their NVQ in care.

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How do I know I/my relative will be safe?

The wellbeing and safety of our clients is of the upmost importance to us. Every member of our team undergoes a police check before we employ them to ensure your safety. Staff also undertake a 12 week induction training programme.

Home Healthcare is registered with the Quality Care Commission. The Manager and Owner have been fully investigated by a government body. The Quality Care Commission have given their seal of approval and are confident that Home Healthcare can provide you with the nursing or social care you need.

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What type of care does Home Healthcare provide?

Home Healthcare is a flexible care organisation and will try to accommodate any requests you may have. However the care we provide can be grouped into four main types of care categories:

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What do the care types mean in practice?

Social Care

Social Care includes help with all physical and personal needs, such as, dressing/undressing, washing, eating, shaving, mouth care and toilet needs.

It also covers meal preparation, assistance with housekeeping such as cleaning, laundry and payment of bills. Assisted shopping trips and escorting clients to places of interest can be undertaken.

Nursing Care

Nursing Care is where the client is or has been ill and may need more intensive treatment such as medication intravenously, injections, and care of wounds or specialised feeding regimes. The nurse will work with your GP, hospital doctor or care team to provide you with patient-centred care.

Dementia Care

Dementia Care, we can provide help at home to manage everyday tasks, keep an eye on someone if they are getting a bit forgetful or provide a carer with a break with the comfort of knowing their loved one is being well looked after.

Palliative Care

End of life care or palliative care is focused towards the last months of life. It aims to make the end of life comfortable when no further curative treatment is possible. The focus is on expert management of symptoms so people can pass on free from pain, discomfort and unnecessary interventions. Research shows that a large number of people would prefer to die at home. Good palliative care makes this possible, supporting both the patient and those around them who often worry about how to cope in these circumstances. We are able to provide a variety of care from helping to keep someone comfortable and hydrated to administering regular intravenous pain relief – whatever you need.

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I am worried about the cost of care, can I afford it?

Yes, you probably can! At Home Healthcare we appreciate that arranging care can seem a costly and daunting thing. The price of our services will be based on your individual circumstances and requirements, however there are a number of ways that you can get help to meet the cost of care. See our fees page for information or feel free to call us and we will happily talk things through with you.

We aim to help you preserve your lifestyle with dignity.

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How do I arrange to have a caregiver?

Please contact Home Healthcare.

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Can I change the caregiver assigned if I/the client does not like them

Your peace of mind is important to us and yes you can change your caregiver. We train our caregivers to a high standard and hope that you will be happy with our staff but we understand that not everyone can get along.

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How do you know what is the right level of care for me?

We want you to have the best care possible so we create a tailored care plan specifically for you. This is free of charge.

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How much does it cost?

Once we’ve established the frequency and intensity of the type of support you need we will be able to provide you with details of the cost. The cost of care will vary depending on the type and amount of support required and there are number of options available to meet some or all of the cost.

Please contact us if you would like advice or further information.

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Will my Home Healthcare caregiver help me manage my NHS health needs/appointments?

Home Healthcare caregivers will help you to manage your NHS appointments and any other appointments you may need/like to attend.

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Is it difficult to arrange care?

No because we will guide you through the process. We are here to make things easier. Just give us a call.

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Can I stop having a carer whenever I want or do I have to sign up for a contractual period?

Care can be whatever you need from short-term, which is a temporary arrangement, best suited to clients who need some extra help during a period of recovery from illness, an accident or a stay in hospital.

Long-term care is for people that want to stay at home for as long as possible. Having help from a carer or nurse to help with tasks that can become difficult such as washing, dressing, nutrition, or wound care, we can help them remain independent and at home.

Respite/Relief Care . We know that everyone needs a break at some point. Whatever your responsibilities are, we can help you take care of them to give you peace of mind when you can’t be there, we can.

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Night Care

We offer three levels of care for you to choose from. A caregiver can give care throughout the night, or periodic care, in this case they can sit next to you, or they can sleep near by when calls are unlikely, but should you need someone they will immediately respond to your needs.

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